Terms & Conditions

1. Definitions

For the purposes of this Agreement, the following definitions apply throughout these Terms & Conditions:

• "viv55," "we," "us," or "our" refers to the viv55 platform, its operators, and affiliated entities providing online betting and gaming services to users in Indonesia.
• "User," "you," or "your" refers to any individual who accesses, registers for, or uses any part of the viv55 platform, including but not limited to the sportsbook, live casino, slot games, and togel (traditional Indonesian numbers lottery) markets.
• "Platform" refers collectively to the viv55 website, mobile-optimized web interface, and all associated services, games, and features offered under the viv55 brand.
• "Account" refers to the registered user profile created through the viv55 registration process, which allows authenticated access to the platform's betting and gaming services.
• "Wager" or "Bet" refers to any stake placed by a user on a sporting event, casino game, slot spin, or other gaming outcome offered on the platform.
• "Balance" refers to the total funds available in your viv55 account, including deposited funds, bonus credits, and winnings, minus any pending or settled wagers.
• "Bonus" refers to any promotional credit, free bet, cashback, or other promotional offer extended by viv55 to users, subject to specific terms and wagering requirements.

2. Acceptance of Terms

By registering an account with viv55, depositing funds, placing wagers, or otherwise accessing any part of the platform, you expressly acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming guidelines. If you do not agree with any provision contained herein, you must immediately cease all use of the platform and close your account.

viv55 reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. Continued use of the platform following any such changes constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically for updates. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

3. Eligibility

To register and maintain an account on viv55, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age at the time of registration. viv55 strictly prohibits minors from accessing or using the platform. Any account found to be held by a person under the age of 21 will be immediately closed, and all funds will be forfeited.
• You must be a resident of Indonesia or physically located within Indonesian territory at the time of account registration and during all subsequent platform use. viv55 does not accept registrations from users outside Indonesia.
• You must be legally permitted to participate in online gambling activities under Indonesian law. While online gambling is subject to legal restrictions in Indonesia, by registering you affirm that you are aware of and accept full responsibility for your own compliance with local laws.
• You must not be a current employee, contractor, affiliate, or immediate family member of any employee of viv55 or its partner companies. Employees and their families are prohibited from holding player accounts.
• You must not have been previously banned, self-excluded, or otherwise prohibited from using viv55 services. If you have self-excluded, you may not re-register until the exclusion period has fully expired.

3.1 Age Verification

viv55 employs a mandatory Know Your Customer (KYC) verification process to confirm the age and identity of all users before processing withdrawal requests. You will be required to submit a clear photograph of your Indonesian National Identity Card (KTP Nasional) and a live selfie holding your KTP. Accounts that fail to complete KYC verification within 30 days of registration, or that are found to be held by minors, will be permanently closed without notice.

3.2 Jurisdiction Restrictions

viv55 services are intended exclusively for users within Indonesia. Access from jurisdictions where online gambling is explicitly prohibited is not permitted. It is your sole responsibility to determine whether your use of the platform complies with applicable laws in your location. viv55 disclaims all liability for any violation of local laws resulting from your use of the platform.

4. Account Registration and Security

To access betting and gaming services on viv55, you must create a registered account. The registration process requires you to provide accurate, current, and complete information, including your full legal name as it appears on your KTP, a valid email address or mobile phone number, date of birth, and residential address. You may not register more than one account. Multi-accounting is strictly prohibited and will result in the immediate closure of all accounts and forfeiture of balances.

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You agree to notify viv55 immediately of any unauthorized use of your account or any other breach of security. viv55 will not be liable for any loss or damage arising from your failure to protect your account credentials. Do not share your login information with any third party. Any activity that occurs under your account will be deemed to have been authorized by you.

4.2 Account Verification (KYC)

viv55 is committed to preventing fraud, money laundering, and underage gambling. All users are required to complete identity verification (KYC) before their first withdrawal request can be processed. The KYC process involves submitting:

• A clear, legible photograph of your Indonesian National Identity Card (KTP Nasional), showing your full name, date of birth, photograph, and KTP number.
• A live selfie photograph of you holding your KTP next to your face, ensuring that both your face and the KTP details are clearly visible.
• Proof of address (if your current residential address differs from the address listed on your KTP), such as a recent utility bill, bank statement, or government-issued correspondence dated within the last three months.

The viv55 verification team reviews KYC submissions within 1–24 hours. You will receive email notification once your account has been verified. Accounts that fail to provide acceptable KYC documentation, or that submit falsified documents, will be permanently closed, and all funds will be forfeited. viv55 reserves the right to request additional verification documentation at any time.

5. Deposits and Withdrawals

5.1 Deposits

viv55 supports deposits via the following Indonesian payment methods: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount is Rp 50.000. Deposit processing is typically instant for BCA, BRI, and most e-wallet methods. Other bank transfers may take 15–30 minutes to be credited to your account balance.

You may only deposit funds from a bank account or e-wallet that is registered in your own legal name. Third-party deposits are strictly prohibited. viv55 reserves the right to reject deposits from unverified sources or to request additional proof of payment method ownership. All deposits are non-refundable once credited to your account balance unless expressly authorized by viv55 management.

5.2 Withdrawals

Withdrawal requests can be submitted at any time via the account cashier. The minimum withdrawal amount is Rp 100.000. Withdrawals are processed to the same bank account or e-wallet used for your most recent deposit, in accordance with anti-money-laundering (AML) regulations. You may be required to complete a rollover requirement — typically 1× the deposit amount — before funds become eligible for withdrawal.

viv55 processes withdrawal requests within 1–24 hours during standard banking hours (08:00–21:00 WIB, Monday through Friday). Withdrawals requested outside banking hours or on weekends and national holidays will be queued for processing on the next business day. Approved withdrawals are typically credited to BCA and BRI accounts within 30 minutes; other banks and e-wallets may take up to 24 hours depending on the institution's processing times.

Before your first withdrawal can be processed, you must have completed the KYC verification process outlined in Section 4.2. Withdrawal requests submitted by unverified accounts will be held pending KYC completion. viv55 reserves the right to request additional verification documentation or to conduct enhanced due diligence for large withdrawal amounts (typically above Rp 50.000.000) or for accounts flagged for suspicious activity.

5.3 Fees

viv55 does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider may impose its own transaction fees or currency conversion charges, which are beyond viv55's control. You are responsible for any such fees charged by your payment provider.

6. Bonuses and Promotions

viv55 offers various promotional bonuses to eligible users, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions. All bonuses are subject to specific terms and conditions, including wagering requirements, maximum bet limits, eligible game restrictions, and expiration dates. These terms are displayed on the promotion page at the time the bonus is claimed.

6.1 Wagering Requirements

Unless otherwise stated, all bonus amounts are subject to a wagering requirement (also called a rollover or turnover requirement) before they can be converted to withdrawable cash. Wagering requirements are expressed as a multiple of the bonus amount (e.g., "30× bonus"). For example, a Rp 100.000 bonus with a 30× wagering requirement would require you to place a total of Rp 3.000.000 in valid wagers before the bonus — and any winnings derived from it — becomes withdrawable.

Wagering contributions vary by game type. Typically, slots contribute 100% toward wagering requirements, live casino games contribute 10–20%, and sportsbook wagers contribute at varying rates depending on odds. Games with a return-to-player (RTP) above 98% or certain low-risk betting strategies (e.g., hedging bets on roulette) may be excluded from bonus play or contribute 0% toward wagering.

6.2 Bonus Abuse

viv55 reserves the right to void bonuses, cancel winnings, and close accounts if bonus abuse is detected. Prohibited activities include but are not limited to: creating multiple accounts to claim the same bonus repeatedly, placing low-risk or hedged bets to meet wagering requirements, collusion with other players, and using software or automated systems to clear bonus requirements. All bonus-related decisions made by viv55 are final and binding.

7. Betting Rules and Game Rules

7.1 Sportsbook Rules

All sports betting markets are governed by the official rules of the respective sport's governing body (e.g., FIFA for football, BWF for badminton). If a match is postponed, abandoned, or canceled, bets will be voided and stakes refunded unless the match is rescheduled and completed within 48 hours of the original start time. For bandar bola (bookmaker) and mix parlay (accumulator) bets, if one leg is voided, that selection is treated as void, and the bet continues with the remaining selections at adjusted odds.

viv55 reserves the right to void bets if there is clear evidence of: match-fixing, incorrect odds due to technical error (palpable errors), insider information advantage, or coordinated betting activity. In cases of palpable error (e.g., odds displayed as 100.00 when they should have been 1.10), the bet will be voided regardless of the outcome. All sportsbook disputes are resolved in accordance with the official result as determined by the relevant sports governing body.

7.2 Casino and Slot Rules

All casino games and slot titles available on viv55 are provided by internationally certified third-party studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and others). Game outcomes are determined by certified Random Number Generator (RNG) systems that are independently audited for fairness. viv55 does not control, manipulate, or have any influence over game results.

In the event of a technical malfunction during live casino play or slot spins, the affected game round will be voided, and stakes will be refunded. If a jackpot win is displayed due to a software malfunction or technical error, viv55 reserves the right to void the win and refund the original stake. All decisions regarding game integrity and fairness are final.

8. Responsible Gaming

viv55 is committed to promoting responsible gambling and providing a safe gaming environment. We strongly encourage all users to treat gambling as a form of entertainment, not as a source of income. If you believe that gambling is negatively affecting your life, finances, or relationships, please seek help immediately.

viv55 provides the following responsible gaming tools to all users free of charge:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits: Cap the total amount you can lose in a defined period.
• Session Time Limits: Define the maximum duration of a single gambling session.
• Reality-Check Reminders: Receive periodic on-screen reminders showing session duration and net balance.
• Self-Exclusion: Request temporary (30/90/180 days) or permanent account closure.

For full details and to access these tools, visit our Responsible Gaming page or contact our support team at any time.

9. Prohibited Activities

The following activities are strictly prohibited on the viv55 platform:

• Creating multiple accounts (multi-accounting) or allowing any other person to use your account.
• Using VPN, proxy, or other anonymization services to disguise your location or identity.
• Engaging in collusion, chip dumping, or other forms of coordinated play with other users.
• Using automated software, bots, or scripts to place bets or play games.
• Exploiting software bugs, glitches, or errors for financial gain.
• Attempting to manipulate, hack, or reverse-engineer any part of the viv55 platform.
• Money laundering or using viv55 for any illegal financial activity.
• Submitting fraudulent or falsified KYC documentation.
• Engaging in abusive, threatening, or harassing behavior toward viv55 staff or other users.

Violation of any of these prohibitions will result in immediate account suspension or closure, forfeiture of all balances, and potential legal action. viv55 reserves the right to report suspected illegal activity to relevant authorities.

10. Limitation of Liability

viv55, its operators, affiliates, and service providers provide the platform on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, viv55 disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

viv55 will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to: loss of funds, loss of winnings, loss of data, service interruptions, technical malfunctions, or unauthorized access to your account. Your sole remedy for dissatisfaction with the platform is to stop using it and close your account.

In no event shall viv55's total liability to you for all claims arising from or related to your use of the platform exceed the total amount you deposited into your account in the 90 days preceding the claim.

11. Account Closure and Termination

You may close your viv55 account at any time by contacting customer support. Before closure, you must withdraw all remaining account balance. Any unclaimed funds remaining in closed accounts for more than 12 months may be forfeited.

viv55 reserves the right to close, suspend, or restrict any user account at any time, for any reason, without prior notice. Common reasons for account closure include: violation of these Terms & Conditions, suspected fraud or illegal activity, failure to complete KYC verification, prolonged account inactivity (no login for 24+ months), or abuse of bonuses or promotions.

If your account is closed by viv55 for violations, any remaining balance may be forfeited. If your account is closed for non-violation reasons (e.g., operational decision), any remaining balance will be returned to you via the same payment method used for deposits, subject to KYC verification.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with international commercial law principles. Any disputes arising from or relating to your use of the viv55 platform that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration in accordance with internationally recognized arbitration rules.

By agreeing to these Terms & Conditions, you waive any right to participate in class-action lawsuits or class-wide arbitration against viv55. All disputes must be resolved on an individual basis.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please contact the viv55 support team:

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24/7 via the platform
• Operating Hours: Support available around the clock, covering WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) time zones