Privacy Policy

1. Introduction

viv55 is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have regarding your information. This policy applies to all users of the viv55 platform, including visitors to our website, registered account holders, and anyone who interacts with our services.

By accessing or using the viv55 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with any part of this policy, you must immediately discontinue use of the platform and close any registered account.

viv55 operates in the online gambling industry and serves users primarily within Indonesia. We process personal data in accordance with internationally recognized data protection principles. This policy should be read in conjunction with our Terms & Conditions and Responsible Gaming guidelines.

2. Data Controller

For the purposes of data protection law, the data controller responsible for your personal information is viv55 and its affiliated operating entities. If you have any questions about how your personal data is processed or wish to exercise your data protection rights, please contact us at:

Email: [email protected] (plain text only — not a clickable link)
Live Chat: Available 24/7 via the viv55 platform

3. Information We Collect

viv55 collects several categories of personal information in order to operate the platform, verify user identities, process transactions, prevent fraud, and comply with legal obligations. The types of data we collect include:

3.1 Information You Provide Directly

When you register for a viv55 account, you voluntarily provide us with personal information, including:

Identity Information: Full legal name, date of birth, gender, Indonesian National Identity Card (KTP) number, and photograph of your KTP.
Contact Information: Email address, mobile phone number, residential address (as listed on your KTP or current address if different).
Financial Information: Bank account details (bank name, account number, account holder name) or e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja) used for deposits and withdrawals.
Verification Documents: Copies of identity documents, proof of address (utility bills, bank statements), selfie photographs holding your KTP, and any other documents requested during the KYC (Know Your Customer) process.
Account Credentials: Username, password (stored in encrypted form), and security questions/answers.

3.2 Information Collected Automatically

When you access the viv55 platform, we automatically collect certain technical information, including:

Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
Connection Information: IP address, geographic location (country, region, city derived from IP), internet service provider, and connection type.
Usage Information: Pages visited, time spent on each page, click patterns, navigation paths, referral URLs, and timestamp data.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user sessions, remember preferences, and analyze platform usage. You can control cookie settings via your browser, but disabling cookies may limit platform functionality.

3.3 Transaction and Betting Information

viv55 records all financial transactions and betting activity on your account, including:

Deposit amounts, dates, times, and payment methods used.
Withdrawal requests, amounts, dates, times, and destination accounts.
Bet history: wager amounts, odds, bet types (single bets, mix parlay accumulators, live bets), outcomes, and timestamps.
Bonus claims, wagering progress toward bonus requirements, and bonus expiration events.
Account balance changes, including deposits, withdrawals, wins, losses, and adjustments.

3.4 Communications

If you contact viv55 customer support via live chat, email, or phone, we retain records of your communications, including the content of messages, timestamps, and any supporting documents you provide. This data is used to resolve inquiries, improve service quality, and maintain a record of interactions for compliance purposes.

4. How We Use Your Information

viv55 processes your personal data for the following purposes:

4.1 Account Management and Service Delivery

To create, maintain, and manage your viv55 account.
To authenticate your identity and verify your eligibility to use the platform (confirming you are 21+ years of age and a resident of Indonesia).
To process deposits, withdrawals, and other financial transactions.
To provide access to sportsbook markets, live casino games, slots, and togel (traditional Indonesian lottery) products.
To track and settle bets, calculate winnings, and update account balances.

4.2 Fraud Prevention and Security

To detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorized access to accounts.
To monitor for suspicious betting patterns, collusion, or use of automated systems (bots).
To verify the authenticity of submitted KYC documents and prevent identity theft.
To enforce our Terms & Conditions and take appropriate action against violations.

4.3 Legal and Regulatory Compliance

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
To respond to lawful requests from law enforcement, regulatory authorities, or courts.
To maintain audit trails and records required under applicable gambling regulations.
To enforce responsible gaming measures, including self-exclusion requests and deposit limits.

4.4 Customer Support

To respond to your inquiries, resolve disputes, and provide technical assistance.
To investigate complaints, account issues, or payment discrepancies.
To improve the quality and efficiency of our customer support services.

4.5 Marketing and Promotions

To send you promotional offers, bonus announcements, and updates about viv55 services (only if you have consented to receive marketing communications).
To personalize promotional offers based on your betting activity and preferences.
To conduct market research and analyze the effectiveness of our marketing campaigns.

You may opt out of marketing communications at any time by contacting customer support or using the unsubscribe link in our emails.

4.6 Platform Improvement and Analytics

To analyze platform usage patterns and user behavior in order to improve website design, navigation, and functionality.
To test new features, conduct A/B testing, and optimize the user experience.
To monitor platform performance, uptime, and technical stability.

Legal Basis for Processing

viv55 processes your personal data based on the following legal grounds: (a) Contractual Necessity — processing is necessary to perform our contract with you (providing betting services); (b) Legal Obligation — processing is required to comply with KYC, AML, and other regulatory requirements; (c) Legitimate Interests — processing is necessary for fraud prevention, security, and platform improvement; and (d) Consent — for marketing communications, you provide explicit consent which can be withdrawn at any time.

5. Data Sharing and Disclosure

viv55 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients:

5.1 Service Providers

We engage trusted third-party service providers to assist with platform operations, including:

Payment processors and banking partners (for processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja).
KYC verification vendors (for identity document verification and fraud screening).
Cloud hosting providers (for secure data storage and platform infrastructure).
Customer support software providers (for managing live chat, email ticketing, and phone support).
Analytics and marketing platforms (for understanding user behavior and campaign performance).

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data and are prohibited from using it for any purpose other than providing services to viv55.

5.2 Game Providers

viv55 partners with internationally certified game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and others) to deliver casino, slot, and live dealer games. When you play these games, certain session data (user ID, bet amounts, game results) is shared with the game provider to enable gameplay. Game providers do not receive your personal identity information (name, email, KTP number).

5.3 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, or courts if required by law, legal process, or governmental request. This includes responding to subpoenas, court orders, or requests related to investigations of illegal activity, fraud, or violations of our Terms & Conditions.

5.4 Business Transfers

In the event that viv55 is acquired by, merged with, or sells assets to another entity, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified of any such change via email or prominent notice on the platform.

6. Data Retention

viv55 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Accounts: Personal information for active accounts is retained indefinitely as long as your account remains open.
Closed Accounts: After you close your account, we retain certain data for a period of 7 years to comply with financial recordkeeping and anti-money laundering regulations, and to resolve any outstanding disputes or claims.
Transaction Records: Deposit, withdrawal, and betting records are retained for a minimum of 7 years in accordance with regulatory requirements.
Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you in the future.

After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer identify you.

7. Data Security

viv55 takes data security seriously and employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Sockets Layer) encryption.
Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege. Employees with access to user data are bound by confidentiality obligations.
Secure Infrastructure: The viv55 platform is hosted on secure, enterprise-grade servers with regular security patches, firewalls, and intrusion detection systems.
Password Protection: User passwords are hashed and salted using strong cryptographic algorithms. viv55 staff cannot view your password in plain text.
Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.

While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

8. Your Data Protection Rights

Subject to applicable data protection laws, you have the following rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information.
Right to Erasure: You have the right to request deletion of your personal data under certain circumstances (e.g., when the data is no longer necessary for the purposes for which it was collected). Note that we may be required to retain certain data for legal or regulatory reasons.
Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain situations.
Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to request that we transfer it to another data controller.
Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or based on our legitimate interests.
Right to Withdraw Consent: If we process your data based on consent (e.g., for marketing communications), you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected] (plain text) or via live chat. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

viv55 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you when you return to the platform.

Types of Cookies We Use:

Essential Cookies: Required for the platform to function properly (e.g., session management, authentication). These cannot be disabled.
Performance Cookies: Collect anonymous data on how users interact with the platform to help us improve performance and user experience.
Functional Cookies: Remember your preferences (e.g., language settings, username) to provide a more personalized experience.
Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness.

You can control cookie settings through your browser preferences. Disabling cookies may affect platform functionality.

10. Third-Party Links

The viv55 platform may contain links to third-party websites, such as payment processor portals or game provider sites. viv55 is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

viv55 is strictly for adults aged 21 years and above. We do not knowingly collect or solicit personal information from anyone under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. All funds in accounts held by minors will be forfeited.

12. Changes to This Privacy Policy

viv55 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting a revised policy on this page with an updated "Last Updated" date. Continued use of the platform after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way viv55 processes your personal data, please contact us:

Email: [email protected] (plain text only — not a clickable link)
Live Chat: Available 24/7 via the viv55 platform
Operating Hours: Customer support operates around the clock, covering WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) time zones